Debit Card Fraud Text Alerts
You now have the ability to receive debit card fraud alerts by text. Once enrolled, Opus Bank will send you a text notification informing you of a suspicious transaction. (Your mobile carrier’s text messaging and web access charges may apply for text message alerts.)
How do I Enroll?
You will receive an enrollment text message from Opus Bank. The text message will ask you to opt-in for the debit card fraud alerts via text by replying “YES”.
Opus Bank Fraud Alerts. Reply YES to enroll. Reply HELP for help, STOP to cancel.
If you do not want to enroll in receiving Debit Card Fraud Alerts, reply “STOP” to cancel.
If you reply “YES”, you will receive a welcome text from Opus Bank, which will thank you for enrolling.
Opus Bank Fraud Alerts. Thank you for enrolling. Reply HELP for help, STOP to cancel.
What Happens Once I Enroll?
Once enrolled, if a transaction is flagged as suspicious, you will receive a text message informing you of the transaction. You will be given the opportunity to respond to the text message to indicate if the transaction was authorized or fraudulent.
Opus Bank Fraud Alert:
Did you attempt Transaction on debit card ending in 1234 at Macy’s in CA for $25.62? Reply YES or NO.
Based on your reply, you will receive the one of the following messages:
If you reply NO:
Opus Bank: You’ve indicated an unauthorized charge on your card ending in 12324. A temporary hold may have been placed on your card. Please call immediately 1-877-253-8962.
If you reply YES and your card is in active status, you will receive the following response:
Opus Bank: Thank you for your response. We’ll continue to monitor your card for unusual activity.
If you reply YES and your card is in a restricted status, you will receive the following response:
Opus Bank: Thank you for your response. We’ll contact you when the temporary hold on your card has been removed. Sorry for any inconvenience.
If you wish to learn more about the debit card monitoring, please contact: ServiceCenter@opusbank.com or 1.855.678.7226.